Frequently Asked Questions

What exactly is an 'Orthotic Insole'?
An 'orthotic insole' is a device designed to restore your natural foot function. Many 'biomechanical' (walking) complaints such as heel pain, knee pain and lower back pain are caused by poor foot function. Orthotic Insoles or shoe insoles re-align the foot and ankle bones to their neutral position, thereby restoring natural foot function. In turn this helps alleviate problems in other parts of the body. In addition, orthotic insoles give a more even weight distribution, taking pressure of sore spots (e.g. the ball of the foot, corns in between toes, bunions etc) and they provide some shock absorption.

Who needs Orthotic Insoles?
Orthotic Insoles benefit people with foot pain or discomfort due to walking imbalance (biomechanical complaint). Imbalances such as Flat feet, heel pain, knee pain and shin pain are known to cause pain and discomfort.

Can you wear the Orthotic Insoles during all daily activities?

• People who stand or walk all day will benefit from Orthotic Insoles.
• If you suffer from pain during any form of sporting exercise then Orthotic Insoles can reduce the pain associated with your condition.
• For overweight individuals, shoe insoles will help to counteract the extra stress being placed on the feet.

What specific conditions may be helped?
Below is a list of all the conditions that Orthotic Insoles can help. Achilles Tendonitis, Corns, Metatarsalgia, Ankle Sprains, Flat Feet, Neuroma, Tendonitis, Arch Pain, Heel Pain, Pronation*, Supination*, Bunions, Knee Pain, Shin Pain, Toe Pain.
*Excessive pronation or supination causes many problems with the feet, legs, knees and hips. Orthotics may prevent injury or deformity from occurring or halt the progression of existing problems and allow healing to occur.
*Note: These custom made orthotics are not intended for use by people with severe foot deformities, Please see your podiatrist / orthotist for prescription only orthotics.

Why do I need Orthotic Insoles?
Imbalances of the bones of the feet can result in abnormal foot motion (over pronation). This can impair foot function that can result in abnormal rotation of the legs and sometimes affects the knees, hips or back. Orthotic Insoles help to improve those structural changes.

What type of Custom Made Orthotics do you recommend for overweight / heavy people?
Both support and comfort are a factor. Applying the Spenco Top Cover to our 5 layer shells will achieve the desired result. Please ask you medical professional to note this on the order form.

Do I need special shoes for Orthotics?
CarbonPro Orthotics are designed to fit into any shoe.

If I use Orthotic Insoles, will I become dependent on them?
No. Orthotic Insoles simply allow the muscles, tendons and bones of the feet and lower legs to function at their highest potential.

Does it take time to get used to Orthotic Insoles?
Your feet need time to adjust to the correct biomechanical (walking) position. Orthotics should be gradually worn in over a period of about 7 days. You should increase the use of your orthotics by 1 hour per day. In the second week of use the orthotics can be utilized all day.

How are Custom Orthotics manufactured?
All CarbonPro Orthotics are individually manufactured from high quality T800 carbon fibre. This material is commonly used in the manufacture of Formula 1 racing cars. It is comfortable and very resistant to breakdown. We can cover our insoles with a variety of topping materials.

My right leg is shorter than my left leg by 1/4", can you accommodate this difference?
Yes. Please specify a heel lift on the shorter leg (in this case right) by the amount you need. Please note that this is done as a service to customers. CarbonPro Orthotics do not assume liability for incorrect information provided by a practitioner. Our liability is limited to the replacement or refund of the purchase price of the insoles.

Will your product "repair" foot arch problems?
No. Structural problems of the feet cannot be cured without surgery to change the foot. Our products aim to improve comfort for the vast majority of our customers. If you are in any doubt, please feel free to try our product, we offer a no-hassle 30 day limited money back warranty.

What is the difference between your custom insoles and the orthotics I have tried in the past?
The answer is, completely different.

• We are confident our orthotics will offer a greater degree of comfort than most of the laboratory milled orthotics on the market.
• Our orthotics will comfortably fit into the vast majority of the shoes you already own or are likely to buy.
• Our orthotics are some of the slimmest on the market, and therefore will not feel bulky inside your shoes.
• CarbonPro orthotics are ultra light. You will hardly know you are wearing them.

I have diabetes. Would CarbonPro Orthotics help?
Our diabetic model would be the proper choice for you. These insoles are specially designed by a leading orthotist to minimize the risk of pressure points on the foot. Please be aware that the insole is only as good as the shoe it is placed into. CarbonPro Orthotics cannot assume liability for any long-term adverse effects of our products on people's feet. Your medical practitioner should use good judgement. If you have any ulceration, open wounds, discomfort or discoloration of your feet, please seek immediate medical attention.

Will my insurance cover the cost of my insoles?
Highly unlikely.

I have very wide/narrow feet; can you make an insole to match?
Yes we can. However, you must have shoes of the proper width. If this applies to you/your patient please supply a tracing of the removable insole from your shoes.

Are your prices per-pair?
Yes, you get an Orthotic for both your left and right foot at our listed prices. If you order a second pair at the same time as ordering your first pair you get a £50 discount.

What are the details of your guarantee?
You have up to 30-days upon receipt of the finished Orthotics to determine if you are satisfied. If you are not satisfied with the fit of your orthotics, we will attempt to correct the fit by either modifying the orthotics or by remaking them. If you are still not satisfied, we will refund your money after you return the orthotics to us.